Directs a variety of Facilities Management projects in support of the maintenance and repair program for assigned facilities.
USE: Global Workplace Solutions (GWS) ONLY
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinates soft services for all business units, large departments or work groups. Establishes specifications, solicits bids, negotiates, and participates in the contract development.
Establishes annual contracts with qualified vendors for services, i.e. furniture moving, window cleaning, elevator repair, non-hazardous waste disposal and insecticide control, janitorial, landscaping, food services, mail services, reprographics, and assures timely maintenance and repair of required equipment and services. Reevaluates contracted service methods to improve efficiencies and effectiveness.
Develops, monitors, evaluates and purchases miscellaneous services for all areas of Facilities.
Assists manager in preparing Facilities capital and expense budgets.
Secures necessary operating supplies such as janitorial and maintenance.
Oversees various buildings and grounds services such as maintenance, landscaping, snow/ice removal and paving at all business units, large departments or work groups. Reviews and approves vendor contracts and specifies terms of agreements.
Manages assigned projects and coordinates related efforts between Architectural/Design Services and Facilities Management teams for renovations and facilities installations.
Required to be on ï¿½callï¿½ for any emergency situations and issues that may occur during normal business hours and after business hours, weekends and holidays. Coordinate all necessary repairs and services as required by each emergency situation and any other issue.
Stay abreast of new developments, methods and latest technologies as they relate to Facilities Management Services and Operations.
Ensures CBRE and client records are managed according to policies, procedures, and legal requirements.
Performs other duties as required.
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company’s values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor’s Degree (BA/BS) in Building Management, Business, or related preferred. Coursework to have included courses in facility management, data processing, and business management. Requires 3 to 5 years experience in the field of building management including one year of supervisory experience.
CERTIFICATES and/or LICENSES
Facility Management certification preferred. Driver’s license may be required.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
Requires knowledge of financial terms and principles. Ability to conduct financial/business analysis including the preparation of reports.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system. Working knowledge of architectural, electrical and mechanical systems. Working knowledge of leases, contracts and related documents.
Ability to work well under pressure with a proactive approach to unusual occurrences.
Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
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