The Client Service Officer is responsible for ensuring that JPMorgan Chase offers the highest standard of Client Service to all clients. The principle purpose of the position is to act as an escalation contact, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency. The Client Service Officer will ensure clients’ needs and expectations are formally discussed and analyzed to maintain the agreed quality standards. The Client Service Officer will manage incoming telephone calls, emails and paperwork relating to account maintenance.
QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS
The successful candidate will need to have at least a Bachelor’s degree and have proven skills in team work, client service or relevant experience and transaction services knowledge.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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