Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Relationship Assistant
Hang Seng’s Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 290 branches and automated banking centres, including around 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
We are currently seeking a high caliber professional to join our team as Customer Relationship Assistant.
Provide sales support to a team of Customer Relationship Managers with focus on getting appointments and supporting Customer Relationship Managers in servicing their customers
Support the Customer Relationship Managers in preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through the sales process
Handle customers’ enquiries relating to the Customer Relationship Managers’ portfolio and act as the first point of contact to resolve the issues in routine transactions
Maintain awareness of operational risks and adhere to relevant policies and guidelines
University degree in a related discipline is preferred
Minimum of 2 years’ working experience in the banking industry and good knowledge of banking products and services
Strong sales and customer orientation, with good communication and interpersonal skills
Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
shown strong situation awareness, strong desire to learn and able to work in Agile environment
Ability to bring divergent ideas to create new and valuable solutions
Passes in the Insurance Intermediaries Qualifying Examinations
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.